⭐ 4.4 (269 reviews)
Visibility score: 87 out of 100Based on 269 customer reviews
Address: Sharpless Square Shopping Center, 323 E Gay St, West Chester, PA 19380, USA
Phone: (610) 738-9090
Hours: Friday 12:00 – 9:00 PM, Monday 12:00 – 9:00 PM, Sunday 12:00 – 9:00 PM, Tuesday 12:00 – 9:00 PM, Saturday 12:00 – 9:00 PM, Thursday 12:00 – 9:00 PM, Wednesday 12:00 – 9:00 PM
Parking: Street parking is available near the location, and the area is generally walkable from surrounding West Chester neighborhoods. Arrive a few minutes early on busy summer weekends to find a spot nearby.
Peak times: Busiest on weekend afternoons between 1pm and 5pm, especially during warm months. Weekday evenings after 6pm also see steady traffic from local families and after-dinner crowds.
Nearby neighborhoods: Downtown West Chester, Exton, Malvern
Nearby landmarks: West Chester Borough Center, West Chester University Campus, Chester County Courthouse
Rita's signature hand-crafted water ice available in a rotating lineup of classic and seasonal flavors. Light, refreshing, and made in the Rita's tradition that fans across the region love.
Rich, creamy frozen custard served fresh and available as a standalone treat or layered into a gelati. A smoother, denser alternative to traditional soft serve.
Rita's fan-favorite layered and blended creations that combine water ice and custard into one indulgent treat. Great for those who can't choose between flavors.
A special pup-friendly treat served in a cup so your furry companion doesn't have to sit out the fun. One of the most talked-about features that makes this location unique.
⭐ 4.4 out of 5
269 total reviews
Positive reviews consistently highlight the quality of water ice and the dog-friendly experience, while a small number of recent reviews flag inconsistency in staffing and order accuracy during off-peak hours.
“Very nice I’ve been here multiple times they have a ice cream and dog treats in the cup for dogs. Very friendly owners and staff. Accessible for all ages and size. Where many seating options are not accustomed at a lot of outdoor places but they are here! Recommend anybody come here super friendly and if you’re in West chester or any other place by a Rita’s because they have a franchise business you should come to a local Rita’s! And the water ice and custards and everything there is AMAZING!”
— Coop“Avoid going at lunchtime, there's only ever one older lady working and she doesn't know how to make any of the items on the menu. Still gave 3 stars because the ice is good. Just don't order anything else or you'll just get the ingredients in a cup, not mixed. (This was supposed to be a blendini)”
— Danielle Rutter“Very rude employees! Google has the close time listed at 10:00pm, we arrived at 9:10pm to be greeted by an employee shouting we closed at 9:00. To then have them close the window abruptly. Go to any other Rita’s.”
— Matt F“I am incredibly disappointed in my purchase tonight. I specifically asked the worker if I could get a small gelati with custard ONLY on the top. The guy acknowledged me and said “okay custard only on top” and then proceeded to give me literally 85% custard. Considering I only got a small and I specifically requested less custard, the fact that I barely had any water ice in mine made me so mad. I don’t go to Rita’s for just the custard. I need my water ice too. He was also moving so slow and barely spoke up. He might’ve been high honestly. I usually have a good experience at this Rita’s, but tonight was just awful.”
— Bevin SurbeyYes! This location is known for serving dog treats in a cup, making it a fun and pet-inclusive outing for the whole family including your four-legged friends.
Absolutely — multiple reviewers have praised this location for its accessible layout and ample seating options that accommodate guests of all ages and mobility levels.
A gelati is Rita's classic layered dessert made by alternating Italian water ice and frozen custard in a single cup — it's one of their most popular and beloved menu items.
Weekday mornings and late afternoons tend to be less crowded; avoid the lunch rush if you want quicker service, and verify closing times before arriving in the evening.
Yes, you can customize gelatis, blendinis, and other items with your preferred flavors and layers — just be clear with your order and confirm it with the staff before they prepare it.
Status: Seasonally open — check current hours
Peak hours: Saturday and Sunday 1–5pm
Flavor cadence: Seasonal and limited flavors rotate regularly
Popular this month: Mango water ice and classic gelatis
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